Lessons
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You and your instructor are responsible for agreeing all matters relating to the timing, location, and duration of individual lessons.
You must notify your Instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid UK provisional driving licence
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Cancellation of Lessons
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If you or your Instructor wish to cancel a lesson a minimum of 48 hours’ prior notice should be given. If your Instructor cancels a lesson without giving this minimum period of notice your instructor shall rearrange the lesson. Cancellations made by you must be made through the directly between you and your Instructor. Cancellation requests cannot be actioned outside of office hours.
If you do not give at least 48 hours’ notice of cancellation you will be charged for the lesson(s) concerned in full.
In the event of you having booked your driving test, the driver, and vehicle standards agency (DVSA) requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you’re not ready for your test within this three-day notice period.
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Payments and Lesson Bookings
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You must pay for any tuition at least 48 hours before or on the day before your lesson starts.
You can use one of the following methods of payment:
- Payment by bank transfer (Please call or text to confirm)
- Voucher and gift cards have no cash value and must be redeemed against tuition.
- Voucher and gift cards are not transferable once they have been redeemed.
- Payment by cash direct to your Instructor.
- You should obtain a receipt.
Hopestranddriving has no responsibility or liability to you for payments made by any other means.
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Price Changes
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The cost of prepaid tuition is based on the lesson price in force at the time of booking and with the exception of the circumstances set out below, will be honoured for 6 months thereafter irrespective of any price increase that may occur between the date of booking and when the lessons are taken. Any unused lessons remaining after 6 months have elapsed shall have any lesson price increase applied prior to the lessons which shall become payable by you.
Circumstances where, if you have prepaid, you will be either be required to pay an additional amount beyond the cost of your pre-paid lessons or receive a refund of some of your prepayments (as applicable):
- Where you have moved postcode area and request to continue with lessons in your new area. Your current Instructor not operate in the new postcode area, you will be required to cover any difference in the hourly rate between the two areas, where the new area charges are higher hourly rate or, where your Instructor charges a lower rate, you will be refunded the difference.
- Where you have requested to switch in the same postcode (for example an additional fee for tuition in a car with automatic transmission), you will be required to pay any such supplement.
- Moving to a new area your current instructor may not operate in the new postcode area, Please ask.
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Short Notice Test Bookings
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A Short Notice Test is when there is two weeks or less from the date of the first planned lesson to the date of your booked test. A Short Notice Test package consists of 5 hours of instructor and tuition vehicle time as a minimum. This includes a 2-hour driving assessment and a further 3 hours’ covering the day of your driving test.
As a minimum you will need to pay for 5 hours of tuition before any lessons can be booked.
Additional hours purchased within the Short Notice Test period as defined above will be charged at the instructor’s standard hourly tuition rate plus £5.
If you fail your test and require additional lessons these will be charged at your instructor’s standard hourly tuition rate.
If you change your mind and wish to cancel your Short Notice Test package lessons, a minimum of 48 hours’ cancellation notice is required prior to the initial 2-hour assessment lesson, for a full refund. Please refer to our “Cancellation of Lessons” and “Refund Policy and Warranty” sections, for the standard terms and conditions of our cancellation and refund policy.
During the initial 2-hour assessment lesson you will be evaluated by your instructor. If after the 2-hour assessment lesson the instructor tells you that you are not ready for the test, the instructor is under no obligation to take you to the test. your instructor will advise you of the next steps needed to become test ready.
The Driver & Vehicle Standards Agency stipulate that you need to give 3 clear working days to cancel or reschedule your test. This means that you may lose your Driving Standards Agency test fee if your instructor says that you are not ready for the test after the initial 2-hour assessment lesson. In these circumstances neither Hopestranddriving and/or your instructor are liable for the cost of any lost driving test fee.
- If You decide to reschedule your test to a later date, you can use the unused pre-paid hour(s) for further tuition toward the new test date.
- This offer cannot be taken in conjunction with any other offer.
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Special offers and discounts
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Hopestranddriving presents a great range of offers and discounts to new and existing learner pupils on learning to drive and other related products.
We reserve the right to introduce (and to withdraw) special offers from time to time. Introductory offers are only available to new learner pupils, cannot be used in conjunction with other offers and are not transferable.
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Refund Policy and Warranty
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You are entitled to cancel your prepaid tuition at any time (for the provisions relating to the cancellation of individual lessons please see the “Cancellation of Lessons” above). If You have not taken any lesson(s) at the time of cancellation You will be entitled to a full refund of any amounts paid to Hopestranddriving, subject to the below.
- If you have taken lesson(s) at the time of cancellation you will not be eligible for a refund on any lessons taken, inclusive of the booking fee (if applicable).
- Where it is possible to do so, We will refund you using the same method you used to pay for your lessons when you made the payment. If for any reason we are unable to do this, we reserve the right to refund you by any other method we deem appropriate.
- We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007. We will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities.
- Refunds may take up to 10 working days to reach you or your account.
- Refund of partial block booking will be made pro rata on any lessons not taken.
- In the event of a “Buy one get one free” offer, no refund will take place once the first lesson has been taken
If you have paid your Instructor for the tuition and you wish to cancel, your Instructor will refund you adhering to the same principles as set out above.
If you have paid using a prepaid gift card, We will not be able to proceed to any refund after redemption of the card or voucher.
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Transferability of Lessons.
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You cannot sell or transfer lessons which have been purchased in your name to any other person.
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Fraud prevention
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Your lessons are only valid if they are purchased through the channels outlined in the Payments and Lesson Bookings section set out above.
Your lessons are only valid if they are purchased through the channels outlined in the Payments and Lesson Bookings section set out above. If your lessons have been purchased through another source, please contact us immediately on 07925996542.
In the event that some or all of your lessons were not purchased in accordance with the foregoing terms, Hopestranddriving reserve the right to suspend these lessons with immediate effect.
An investigation will then be conducted by Hopestranddriving in order to check the validity of the purchase. Where the results of the investigation determine that the lessons are not valid, they will not be provided to you and Hopestranddriving shall have no liability in these circumstances.